![]() |
Customer
Feedback page 2
Much thanks to those who contributed to our eReferrals, we enjoyed serving you!
| Checkout our Reviews on YELP.com |
|
Taylor of Saratoga, CA -
Nov 2007 After two or three phone calls, I knew that Ed Lum of KM Associates Int’l was a very professional technician and would resolve the problems with my reef tank. He was able to redesign a new sump for me, by coming to my house and checking out the requirements. After a week, Ed brought the new sump to my home. He installed a well designed sump and then installed in it, a new protein skimmer (H&S A150), H&S Denitrator, and a Phosban/Carbon Reactor. The work was a high quality installation and it resolved my problems with too small a sump and too small a protein skimmer for my large 150g tank. Ed continues to spend a lot of time giving me advice about my tank. He is immaculate in his work and is the most thorough and thoughtful marine technician I've met. I highly recommend KM Associates Int’l for the quality of their work in custom marine tank installation and knowledge of marine equipment. They live quite a distance from my home, but it's worth every penny paying Ed the travel time to come to my home to do a outstanding and artistic installation. I wouldn't have any other company do a installation for me in the future. I'm now thinking of a larger tank and I want them to do the work. High quality, great advice, incredible time and effort spent on me as a customer with artistic and functional work. My corals and fish in my mixed reef tank are much happier since Ed Lum and the work of KM Associates Int'l. |
|
Christine of San Francisco, CA - Nov 2007 I have had my marine fish and reef tanks serviced by Ed and his partner for over 8 years now. Excellent work and reasonable prices. I haven't had a rate increase since I started my service with them. Having my tanks regularly serviced allows me time to enjoy them, rather than fuss with the time consuming details. Also, kmaintl just seem to do a better and quicker job than when I do my own water changes and cleaning. Over the years, they have taught me so much about equipment, setups and reefkeeping. Thanks, you guys... you know how much I appreciate you. |
|
Denise of Houston, TX - Dec 2007 Earlier this year, I was looking at upgrading my skimmer equipment. I did a lot of research on Reef Central and I ended up deciding on an H&S skimmer as it seemed to be the best skimmer upgrade for my saltwater tank. When I searched RC's Vendor Experience forum for "protein skimmer", trying to see which vendor had the best feedback, this is how I discovered KM Associates Int'l. There was overwhelming feedback on this company. I worked with Ed to make my purchase and he's one of the most knowledgeable skimmer vendors that I've contacted. He really understands all the lines of skimmers that he carries and has used many models within each skimmer line. After my purchase, I started to see how RC members, from different countries and all over the USA, were contacting them for help. Even though they may not have purchased their equipment from KM Associates Int'l or was it possible for them to buy from KMA Int'l because they were located internationally, still they receive good knowledgeable advice from Ed. I started to understand how great their customer service is, even with those who were not their customers. I have since purchased a 2nd piece of H&S equipment, a denitrator and also a 2nd skimmer, ATi Bubblemaster 160. Both great pieces of equipment. I wouldn't hesitate to check with KMA Int'l on any equipment purchase before I look elsewhere. |
|
Philip of Honolulu, HI - Jan 2008 KM Associates Int'l, what can I say that has not been said already. Great service, very reputable (even when asked, guys in Hawaii say, "when Ed speaks, people listen"), and great service. Oops, did I mention that already, I'll mention it again, "great service", their customer service and knowledge bar none. The first time I called Ed, he treated me like I already knew him for years which is a rare trait to come by. I am just getting into the hobby and doing research on H&S skimmers and was directed to KM Associates Int'l. Ed took the time (multitude of emails and hours of phone conversations) to help me out and gave me suggestions on equipment based on my needs. He shares his knowledge base on his years of experience and has no problem sharing when asked. Ed even try to help me look for a RR tank with links from the Hawaii Craigslist listing, now if that's not service, I don't know what is. I ended up purchasing a H&S A150, SLS Tek-light w/bulbs, and some Tunze equipment. He even discounted shipping on every purchase, and living in Hawaii, that's a saving I can appreciate. Ed also gave me a free bulb with my Tek-light (thumbs up). Thanks for the Christmas gift. |
|
Josie of Montreal, Canada -
Jan 2008 Being a member of a lot of different reefing discussion forums, I've encountered many many people who are not really qualify to give advice, but they give out bad helping tips anyways. But when I got in touch with Ed Lum at KM Associates Int'l via e-mail, it was a great experience! I received great customer service and good explanations. Even though I did not purchase my equipment from them, they were more than willing to help me with my questions. I don't hesitate to recommend Ed and KM Associates Int'l to all my fellow reefers. With the magic of the internet, it's very easy to communicate with a special good aquarist from the other side of the Continent! Keep up the good work kmaintl, thanks for all your advice and help! |
|
Jan of Seattle, WA -
Feb 2008 I was referred to KM Associates Int'l, and to Ed Lum specifically, when I was having problems getting my skimmer to perform optimally. I didn't even buy my skimmer from Ed, but was told that he liked helping people. This is so true. I enjoyed working with Ed very much as he is as knowledgeable as any skimmer expert I've met, plus he's super responsive and nice to talk to. He did troubleshooting with me over the phone and ended up sending me an air valve that solved my problem. Several months later when I decided to upgrade my skimmer I knew I would be buying from Ed. The day I bought my new ATB Conical skimmer he shipped it that same afternoon and I received it 2 days later. Ed has that special combination of outstanding customer service skills and in-depth equipment knowledge. Plus, he sells the top notch German Equipment that I like. |
|
Wesley of Sao Paulo, Brazil - Jan 2009 |
|
Johara of Alameda, CA -
Jul 2009 SUCCESS! After just a couple hours running I could see the volume being pumped dramatically increased - I assume the flap got free. I did the turn on and off thing anyway and left it running for the night. When I hooked it up today it's like a brand new skimmer - foaming like crazy catching up for lost time.
I'm so grateful for you helping me out so my fishes and
corals stay happy and I didn't have to spring for a new
pump. I will be delighted to point any reefers in the
skimmer market your way. I'll pass the word around in the
East Bay - we've got lots of reefers over here.
|
|
Contact
KMAIntl By Appointment Only Email address: ed1022@gmail.com Office / Fax #: (888) 305-3542 ext 1 Webpage URL: http://kmaintl.homestead.com |